Can I come to your studio?
Our studio is PRIVATE and in an unpublished location.
We currently operate through Virtual fittings and dedicate as much time to each customer as required to offer the highest quality experience.
Every fitting will be conducted exclusively with Bill and there will be space to have any questions you have answered during this time.
All virtual fittings are a lot of fun as we are the first jean company to exclusively operate in this way.
Return Policy
After 15 years of making jeans by hand, the journey you will be experiencing is a once in a lifetime opportunity. We fill the entire process with communication checkpoints and before we cut into any fabric, we will have agreed upon the fit and style of your jeans based on real measurements. You will have ample opportunity during your fitting to communicate your vision for the jean and you will be held to those decisions. Once the jean moves into the production phase, the process cannot be stopped or reversed. After the completion stage, you will receive a notification your jeans shipped with a tracking number. Under no circumstances do we offer a refund.
Turnaround
Our turnaround time is flexible and we require all of our customers to have patience with the process. As each pant requires a different amount of work, one turnaround estimate cannot be promised to each customer. A safe estimate is 6-8 weeks for a custom product. I ask for your respect with any form of communication trying to reach out to me or my team looking for an update on your product outside of Billiam channels.
Alterations and Repairs
For 15 years we bent over backwards to fix, repair, and alter our own jeans and even extended this service to brands that weren’t ours. We have reached a point where focus is paramount and stopping our process midday to do a 10 minute fix causes huge delays on virtually every part of the business as it breaks our flow. We use a lean manufacturing process and placing a pair of completed jeans back into an assembly line stops everything. As a customer, your turnaround time is of utmost importance, which is why we stop people from holding up your order.
In short, we do not offer repairs or alterations of any kind. If you try to walk into the store looking for a repair or alteration, you will be turned away.
Personal Clause
My studio is my private workshop. During working hours, I have my head down with my team focusing on bringing you the best experience possible. Please respect this in-person privacy policy by not stopping by to catch up, hang out, or say what’s up.